Return and Refund Policy
Last updated: October 02, 2026
Thank you for shopping at Engine Car Sp Zoo.
If you are not entirely satisfied with your purchase, we’re here to help. Because we deal in specialized heavy machinery parts and equipment—including Outboard Motors, Brake Systems, Engines, and Generators—please review our return guidelines carefully below.
1. Returns Eligibility
To be eligible for a return, your item must meet the following conditions:
Timeframe: You have 14 calendar days from the date you received your item to request a return.
Condition: The item must be unused, in the same condition that you received it, and in its original packaging (unopened and uninstalled).
Proof of Purchase: A receipt, order confirmation, or invoice must be provided.
Non-Returnable Items:
Due to the technical and mechanical nature of our products, certain items cannot be returned:
Custom-ordered or specially modified Engines or Outboard Motors.
Electrical components or parts that have been installed, wired, or exposed to fuel/fluids.
Clearance or final-sale items.
2. Return Process
To start a return, please follow these steps:
Contact us first at info@enginecarspzoo.pl with your order number, photos of the item (if damaged or incorrect), and the reason for the return.
If your return is approved, we will provide you with the return shipping address and instructions.
Do not send your purchase back to the manufacturer or shipping warehouse without prior authorization.
3. Shipping Costs for Returns
You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (e.g., you received an incorrect or defective item, such as the wrong Brake System or Generator part).
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).
For heavy or freight shipments (such as complete engines or large generators), freight return charges will apply.
4. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
Approval: If your return is approved, we will initiate a refund to your original method of payment (Credit Card, Bank Transfer, etc.).
Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer’s or bank’s policies.
5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same model (e.g., a replacement part for a Generator or Outboard Motor), send us an email at info@enginecarspzoo.pl.
Contact Us
If you have any questions on how to return your item to us, contact us at:
Email: info@enginecarspzoo.pl
Company Name: Engine Car Sp Zoo