Welcome to ENGINE-CAR SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ. We are committed to providing reliable, fast, and secure delivery for all your heavy machinery, auto parts, and power equipment needs. Below you will find the full details of our shipping rates, methods, and processing guidelines.

1. Product Categories & Handling

Due to the specialized nature, dimensions, and weights of our products, items are categorized into two delivery types:

• Standard Shipping: Brake Systems and smaller Engine Components.

• Freight & Heavy Cargo Shipping: Outboard Motors, Complete Engines, and Industrial/Household Generators.

2. Order Processing & Dispatch Times

• Processing Time: Orders placed Monday through Friday are processed within 1 to 3 business days. Orders are not processed or shipped on weekends or Polish national holidays.

• Pre-Dispatch Testing & Inspection: For high-value machinery (Engines, Outboard Motors, and Generators), a technical quality and secure packaging inspection is conducted prior to dispatch.

• Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and carrier details.

3. Shipping Rates & Delivery Timeframes

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the order.

4. Delivery Procedures & Unloading (Freight Orders)

For oversized cargo (Engines, Generators, and Outboard Motors):

• Liftgate Service: Standard freight deliveries are roadside/curbside only. If liftgate unloading service is required at the delivery location, please select this option at checkout or contact our support team in advance.

• Inspection Upon Receipt: Upon delivery, please carefully inspect the package/crate for any visible external damage before signing the carrier’s Proof of Delivery (POD). If damage is visible, note it on the delivery receipt and contact us within 24 to 48 hours.

5. Customs, Duties & Taxes (International Orders)

• European Union (EU): Orders shipped within EU member states include applicable VAT and are not subject to additional customs clearance duties.

• Non-EU Countries: Orders shipped outside the EU may be subject to import duties, taxes, and customs handling fees levied by the destination country. These additional charges are the responsibility of the recipient.

6. Address Changes & Undeliverable Shipments

• Address Modifications: If you need to change your delivery address, please contact us immediately after placing your order. Address changes cannot be guaranteed once an item has been dispatched to the carrier.

• Failed Delivery: If a package is returned to us due to an incorrect address provided by the customer or repeated failed delivery attempts, return shipping and re-delivery fees may apply.

7. Contact Information

If you have any questions regarding your shipment or need specialized freight assistance, please reach out to our logistics team:

• Company Name: ENGINE-CAR SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

• Address: PIASTOWSKA 29 42-500 BĘDZIN

• Email : info@enginecarspzoo.pl

• Phone : +4874660115